RETURNS/WARRANTY
What is ONIX’s Return Policy?
All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of ONIX Pickleball to determine if the product has been used.
- New paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.)
- Bags must be returned in the original polybag and have all tags still on and show no signs of use
- Eyewear must be returned in original packaging with no signs of wear
- Balls must be in the original containers and unopened
- Other accessories must arrive back in the original packaging, unopened
Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.
How do I return my ONIXPickleball purchase?
If you have purchased ONIX Products from an authorized dealer in the USA and would like to return the item it should be returned where the item was originally purchased and the transaction occurred.
Once we have received and validated your returned items, we will confirm it to you by mail. A refund will be processed by and issued to your original method of payment.
What does ONIX Pickleball’s warranty cover?
LIMITED WARRANTY
ONIX Pickleball performance and intermediate paddles are guaranteed against workmanship and manufacturer defects for the one year of the date of purchase (must have a copy of the original receipt). The warranty is not transferable and only applies to original owner.
RECREATIONAL PADDLES
ONIX Recreational paddles are warranted against workmanship and manufacturer defects for 90 days from date of purchase (must have copy of original receipt). The warranty is not transferable and only applies to original owner.
PICKLEBALL BALLS
Due to the violent nature of the sport of pickleball, pickleball balls are not covered under a product warranty.
ACCESSORY ITEMS
ONIX accessory items are covered by a 90 day limited warranty for defects against workmanship and defects from the original date of purchase (must have a copy of original receipt).
Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.
How do I get free shipping?
ONIX Pickleball offers free shipping on all orders over $40.
Do you ship internationally?
ONIX only ships throughout the continental United States.
How do I change the lenses out on the eyewear?
To change the lenses on ONIX safety glasses, gently flex the frame to remove the current lens. Align the new lens with the groove on one side of the frame, snap it into place, then repeat on the other side. To learn more watch this video.
How do I know the dimensions for each paddle?
You can find the exact dimensions for each paddle directly on its product listing, just scroll down the page for full details.
How can I find places to play pickleball near me?
We’ve got you covered! Our blog here features a nationwide list of pickleball facilities to help you find places to play wherever you are.
Does checking my eligibility for Affirm affect my credit?
No, your credit won’t be affected when you create an Affirm account or check your eligibility (including checking your pre qualification eligibility). When you apply for or check to see if you prequalify for Affirm financing, it’s considered a soft inquiry, which does not affect your credit. If you decide to pay with installments through Affirm, your payment plan and repayment activity may be reported to credit bureaus. You can find more information on Affirm’s Help Center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. This helps Affirm verify it’s really you who is creating your account and signing in.
We’ve provided a list of frequently asked questions above. If you didn’t find the answer to your question and still need additional help, we are ready to help you